https://thevine.sprouts.com/Shared%20Documents/SproutsVintageLogo.jpg

 

SERVICENOW SUPPORT PORTAL (SSP)

TERMS AND CONDITIONS OF USE

The following TERMS AND CONDITIONS OF USE constitutes an agreement between you and Sprouts Farmers Market (“Sprouts”) that governs your use of The ServiceNow Support Portal (SSP) to which Sprouts is providing you access.

BY CLICKING "AGREE TO TERMS AND CONTINUE" OR TAKING ANY STEPS TO USE OR FURTHER ACCESS THE SERVICENOW SUPPORT PORTAL (SSP) PROVIDED BY SPROUTS, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS CONDITIONS OF USE. 

 

1.         USE OF THE SERVICENOW SUPPORT PORTAL (SSP).

Sprouts provides access to The ServiceNow Support Portal (SSP) to allow team members to access a convenient self-service, web-delivered support portal for interacting with department-related support cases (incidents), change requests, team member directory and other support related functions.

 

2.         ACCESS.

Authorized Team Members will be provided user log-in credentials to access The ServiceNow Support Portal (SSP) at any time.  If you are permitted to access The ServiceNow Support Portal (SSP) from computer terminals within Sprouts stores, such as in the management office, use may be restricted to times when it will not interfere with management activities or the completion of daily tasks.  To ensure The ServiceNow Support Portal (SSP) is used by current Sprouts Team Members only, do not share your log-in credentials with other Team Members or with persons not affiliated with Sprouts.  Sprouts reserves the right to limit or deny access to The ServiceNow Support Portal (SSP), in its sole discretion, including access via mobile devices.

 

3.         WORKING TIME.

Because The ServiceNow Support Portal (SSP) is for business use only, time spent using The ServiceNow Support Portal (SSP) is considered working time.  Team Members who are hourly team members under Spouts’ payroll practices may be restricted or blocked from accessing some or all of The ServiceNow Support Portal (SSP)’s features during non-working time, and may be required to acknowledge upon signing in to The ServiceNow Support Portal (SSP) that the Team Member is: (i) on scheduled working time, (ii) not accessing The ServiceNow Support Portal (SSP) “off-the-clock,” and (iii) is authorized to be using The ServiceNow Support Portal (SSP) at that time.  Hourly team members are also required to notify their supervisor of any use of The ServiceNow Support Portal (SSP) during non-scheduled hours, or during rest breaks or meal periods, to ensure that all hours are properly accounted for and compensated.

 

4.         APPROPRIATE USE.

Use of The ServiceNow Support Portal (SSP) is a privilege.  Familiarize yourself with Sprouts’  “Communications and Computer Systems” policies as those rules and guidelines apply equally to use of The ServiceNow Support Portal (SSP).  For instance, Team Members are prohibited from using The ServiceNow Support Portal (SSP) to harass, threaten, slander, or discriminate against co-workers, supervisors, customers, affiliates, vendors or suppliers, or any organizations associated or doing business with Sprouts, or to violate any of Sprouts’ ethics policies or its Code of Conduct.  You may not use The ServiceNow Support Portal (SSP) to disparage or defame Sprouts’ competitors or their products.  Also be respectful of fellow Team Members when sharing information on The ServiceNow Support Portal (SSP).  Do not misuse The ServiceNow Support Portal (SSP) to post or discuss credit card or other “personal identification information” regarding customers or medical or benefit-related information about Team Members.  Team Members who use The ServiceNow Support Portal (SSP) inappropriately may have access temporarily suspended or permanently revoked. 

 

4.         MONITORING AND PRIVACY.

Like other electronic media and technology provided to Team Members by Sprouts, Sprouts provides The ServiceNow Support Portal (SSP) to facilitate and support company business, and all electronic communications through the portal are owned by Sprouts. Team members should have no expectation of privacy in connection with the use of The ServiceNow Support Portal (SSP).  Team Members are encouraged to raise any complaints or concerns regarding The ServiceNow Support Portal (SSP) content or the possible misuse of The ServiceNow Support Portal (SSP) to their supervisor, the Human Resources Support Office, or via the Ethics Hotline.  Sprouts will investigate reports of violations, and may discharge or otherwise discipline Team Members who misuse The ServiceNow Support Portal (SSP).

 

5.         OWNERSHIP OF INFORMATION.

All information posted, transmitted, stored, or archived via The ServiceNow Support Portal (SSP) belongs to Sprouts. 

 

6.         INFORMATION SECURITY.

Because information security is a serious issue, Sprouts reserves the right to implement appropriate information security procedures, processes, protocols, and safeguards to ensure that information posted on The ServiceNow Support Portal (SSP) is not improperly shared or disseminated.  This may include, but is not limited to, restricting access to use with in-store wifi only; requiring dual authentication; requiring Team Members to answer security questions as part of log-in procedures; blocking specific IP addresses; tracking usage by IP address; limiting the number of devices on which a Team Member can be logged in at one time; tracking log-in and log-out activity; disabling access after failed log-in attempts; disabling cut-and-paste functionality and the ability to capture or print screen shots or other content; restricting uploadable and downloadable content; and setting the duration of inactive time prior to automatic log-out.

 

7.         QUESTIONS.

Any questions concerning The ServiceNow Support Portal (SSP) Terms and Conditions of Use should be directed to Sprouts’ Legal Department.

 

 

CLICK HERE TO AGREE TO TERMS AND CONTINUE